Refund & Returns Policy

Last Updated: June 2026

At Everking.ae, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

Products may be returned within 7 days from the date of delivery, provided that:

• The item is unused, unopened, and in its original condition.
• All original packaging, accessories, manuals, labels, and invoices are included.
• The product is not damaged, altered, or missing any components.
• The item is not listed under non-returnable products.

Returns requested after 7 days of delivery may not be accepted.

2. Non-Returnable Products

The following items cannot be returned or refunded:

• Software licenses and digital products.
• Subscription services and cloud licenses.
• Customized or special-order products.
• Opened consumable items.
• Products damaged due to misuse, improper installation, or customer negligence.
• Products with missing serial numbers, labels, or packaging.

3. Damaged or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect product

Please notify us within 48 hours of delivery by emailing support@everking.ae with:

• Order Number
• Product Photos
• Description of the issue

We will investigate and arrange replacement or refund where applicable.

4. Return Approval Process

To initiate a return:

1. Contact our support team at support@everking.ae
2. Provide your order number and reason for return.
3. Our team will review the request.
4. Once approved, return instructions will be provided.

Returns sent without prior authorization may not be accepted.

5. Refunds

Once the returned product is received and inspected:

• Approved refunds will be processed within 7-14 business days.
• Refunds will be issued through the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

6. Return Shipping

If the return is due to:

• Defective product
• Damaged product
• Wrong product shipped

Everking.ae will bear the return shipping cost.

If the return is due to:

• Change of mind
• Ordered wrong item
• Compatibility issues not caused by product defects

The customer will bear the return shipping cost.

7. Warranty Claims

Many products sold on Everking.ae are covered by manufacturer warranties.

Warranty claims are handled according to the respective manufacturer's warranty terms and conditions.

For warranty support, please contact:

Email: support@everking.ae
Phone: +971 50 889 9059

8. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests will be treated as return requests and subject to this Return Policy.

9. Contact Us

For return requests and support:

Everking LLC
Website: www.everking.ae
Email: support@everking.ae
Phone: +971 50 889 9059